Laboratory Services
Lutheran Health Network offers several testing sites around the city. Getting those needed tests has never been so quick and convenient.
How To Report A Complaint About Laboratory Services
At St. Joseph Hospital, the quality of our laboratory services and the care with which those services are provided to you and your family is important to us. If for any reason, we have not met your expectations please do not hesitate to contact the administrative director of laboratory services directly so any concern you might have can be addressed. We take pride in providing excellent lab services in a timely manner and want to continue to be your choice for laboratory services.
Admin Director
Laboratory Services
St. Joseph Hospital
Office: (260) 425-3225
Email
What Is A Complaint?
A complaint is any concern that you may have about a laboratory’s operation. Examples include the following:
- Quality of testing
- Unlabeled specimens
- Unethical practices; e.g., record, falsification, proficiency testing, cheating
- Confidentiality of patient information
- Laboratory personnel qualification or responsibility issues
This is not a comprehensive list and only includes examples of some of the most common types of complaints.
Who Can Report A Complaint?
Anyone can report a complaint. Your complaint is important. Complaints can be reported by patients, patients’ relatives, the public, physicians or any personnel working in a laboratory.